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samurai023's avatar
samurai023
Helpful | Level 5
8 years ago
Solved

Dropbox stuck at "Starting"

Date: 6/24/2018 OS: macOS Sierra Version 10.12.6 (updated last week and then didn't use my laptop until yesterday) Dropbox version: v52.4.58 Dropbox account: Personal, 71% of 15.4GB used   ...
desktop
sync
  • cccome's avatar
    cccome
    8 years ago

    Update: a complete uninstall, and reinstall using the latest offline installer (version 52.4.60) seemed to fix the problem.

tinybop's avatar
tinybop
Explorer | Level 4
7 years ago

I have the same issue after upgrading to Mojave 10.14.4 / Dropbox 69.4.102.

Endless "starting" state.

No firewall.

Neither by Business nor my Personal account is syncing. 

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Did you check the other factors as well tinybop? 

  • Vladan76's avatar
    Vladan76
    Helpful | Level 5
    7 years ago

    I have the same problem. Dropbox keeps starting forever.

    My sync folder is on E/Dropbox and program is stuck in "starting" for about 4 days.

    Windows 10/64bit

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Sorry to hear about this Vladan76.

    If you've made sure that there's no antivirus, firewall or VPN/proxy setting that could be causing this, I'd suggest logging a ticket with our team so we can help further with all of our tools available. You can do so from the following page: 

    https://www.dropbox.com/support

    Make sure to provide the specifics surrounding your case so we can assist in the most timely manner possible. 

    Let me know how it goes!

  • Vladan76's avatar
    Vladan76
    Helpful | Level 5
    7 years ago

    Hi, I did the following things and finally solved the problem:

    1) Zipped one big folder with about 270.000 files that I don't need often and I deleted it (original folder) and uploaded the .zip file in Dropbox cloud / still left about 700.000 files in 190GB that I need often.

    2) Uninstalled Dropbox with Revo uninstaller and removed all leftovers.

    3) Renamed Dropbox folder to Dropbox-OLD, just to have a data backup.

    4) I downloaded the offline installer of the latest stable version (72.4.136) and linked to partition for Dropbox (in my case E/Dropbox).

    After several hours of syncing, I finally see "up to date" notification. Regards, Vladan.

     

    This thread is closed due to inactivity. Please feel free to create a new topic here. 

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