Dropbox stuck indexing files

Hey Ralph Boustany, thanks for bringing this to our attention.

I moved your post to a thread that's relevant to your issue.

Can you check the troubleshooting steps and the solution here and let me know if it helps?

I'm going to jump in here with a similar problem that I haven't been able to fix following the guideance in this thread.

- Windows 11

- Dropbox v193.4.5594

- I've tried the Fix Hardlines and Fix Permissons. 

- I've uninstalled and reinstalled Dropbox

- I've rebooted multiple times.

Here are various snapshots of what I see for stats...

Indexing           633    568    755

Uploading        18         31       33

Downloading   2           2        2

(Each column represents a different snapshot in time after trying to reboot, reinstall, Fix Hardlinks, etc.)  Downloading never changes whereas Indexing on its own will start counting down and eventually stop decreasing (and in fact cycle back and forth between increasing +1 or +2, then going back down the same amount, and then go back up)

Hey gbonawitz - sorry to hear about this. 

Could you try un-linking and re-linking your account through the app's preferences under the Account tab and let me know if syncing gets stuck at the same number of files again? 

Hi Walter - when you refer to unlink and relink, are you referring to disassociating my computer from the account and then relinking to the computer?  What I see under Account is "Unlink these accounts in Settings on Web".  On the webpage I only see an item for linking Team accounts (which I don't think applies).

To un-link your account from the app's preferences, you'd need to click on the Sign out button in the 'Accounts' tab gbonawitz 

From there, you simply log in to your account anew. 

Let me know how it goes! 

Sorry if this is a duplicate - my response that I provided earlier is now showing here..

I tried what you suggested last night... but as of today I'm seeing:

Indexing: jumping from 6xx to 7xx and then back (and I'm not doing any file updates)

Uploading 12  (stuck there all morning)

Downloading 641 (stuck there all morning)

If I look at Sync History on my laptop I just see tons of files "Waiting to sync"... and nothing showing a progress bar like there's current sync activity for the file

Both at home and at work I have a very good connection.  Furthermore, when I've had to swap laptops at work before (and reinstall DB + sync everything) it never takes this long.

Another data point: I just edited a file that had synced down to my computer.  After editing and saving, I do see the updated copy avaialble on the cloud... but when I look at the clients metrics its now reading:

Indexing (jumping around 6xx to 7xx to 9xx and back to 6xx)

Uploading: 16 files (somehow that has grown even though I only edited one file AND confirmed that update is available on the cloud???!!!)

Downloading: 629

Thanks for the updates on this gbonawitz 

Could you maybe send us a screenshot of the app's status as shown in your system tray at the moment so that we can have a visual too? 

No significant improvement this AM... although I will not that the Indexing count is jumping wildly all over the place in a matter of seconds... 6xx to 9xx to 7xx then 9xx, etc.  <-- does that indicate a problem?