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Beennn's avatar
Beennn
Explorer | Level 3
8 years ago
Solved

Dropbox stuck indexing, then silently shuts down

I'm having some trouble getting dropbox to sync. I recently reset my windows 10 installation, after which I reinstalled dropbox, and since have been unable to use it.  My dropbox directory is store...
desktop
sync
  • Jane's avatar
    Jane
    8 years ago
    Hey there (Beennn), did you point the new installation to your existing folder-structure using the Advanced Settings on the setup window? Any detail in regards to how you went about with the migration would be very helpful. 
     
    From there, as it looks like you may have some files in your folder that have their permissions incorrectly set, the first step is to try resetting the permissions to see if that helps Dropbox interact with your files. Those are the instructions in Part I. If that doesn't work, I'd like you to try the advanced reinstall steps outlined in Part II. Please only go to Part II after restarting your computer and making sure that Part I didn't solve the problem.
     
    Part I: Permissions: 
     
    Spoiler
    You can fix your permissions settings with the following steps: 

    #1. If Dropbox is running:
    - Click on the Dropbox icon in the system tray
    - Choose "Exit"

    #2. Press the Windows Key + R (at the same time) then type "cmd" and press enter to open the Command prompt.

    #3. Copy and paste the following lines into the Command Prompt, one at a time, and press RETURN after each one. PLEASE make sure you copy and paste these commands(don't type them by hand), as getting them wrong could cause some harm. Also, you can only paste them by right clicking and selecting “Paste”. Don't worry if one of the instructions below fail or you can't find the folder in one of these locations. This is normal.
     
    icacls "%HOMEPATH%\Dropbox" /grant "%USERNAME%":(F) /T
     
    icacls "%APPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
     
    icacls "%LOCALAPPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
     
    If you have any questions before you do this, or if you see an error after running one of these commands, please let us know!
     
    #4. Restart Dropbox from Start -> All Programs. Please also restart your computer.
    Part II: Advanced Reinstall
     
    Following, please follow these instructions to perform an advanced reinstall. 
     
    Please do let me know of the outcome whenever you have some spare time & I’ll do my best to follow-up with you. Enjoy the rest of your day until we talk again!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the cooperation danielarce - I just followed up via email, so please have a look at your inbox and we'll take it from there. 

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