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Dropbox stuck on sync or index
hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.
i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
Not sure; over the past couple months we went through a week or so where the issue didn't occur because we weren't stressing the system; if we can go several weeks without it happening, or proceed through a few high bandwith timeframes where it doesn't occur, then I'll be able to more confidently say it's fixed.
That said - yesterday we discovered another potential cause of the issue - a (very) hidden system file that Windows 10 generates inside our Dropbox due to the fact that we're mounting one of our Dropbox folders as a system drive letter. The file ("System Volume Information") has several layers of heavy permissions protections, so DB tries to sync it but can't - and that might be causing the hangups. If we bypass the permissions and delete the file, Windows will eventually replace it. If we bypass the permissions and let it sync, then we get some 'Conflicted Copy' bugs.
At the moment the file is deleted on those machines... so if we have success in the short run, it might be because of that, or it might be because of the Dropbox update... only time will tell.
Thanks for the heads up. We don't mount any of the folders as a drive. I can certainly see how that might mess up Dropbox.
The "System Volume Information" is like you say, very much "hidden" and has "protective permissions" on it.
Mounting the folder is definitely not an ideal solution by any standard, but we're between a rock and a hard place when it comes to the workflow requirements of our software and the hardware configurations we have available. It worked for almost a full year, so we're hopeful this last patch remedied things and can get us back to "normal".
