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idanfo's avatar
idanfo
Helpful | Level 5
5 years ago
Solved

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
desktop
sync
  • Emma's avatar
    Emma
    5 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

VibDAS DSI's avatar
VibDAS DSI
Helpful | Level 6
5 years ago

Thanks for the heads up.  We don't mount any of the folders as a drive.  I can certainly see how that might mess up Dropbox.

The "System Volume Information" is like you say, very much "hidden" and has "protective permissions" on it.

LukeL_MMS's avatar
LukeL_MMS
Helpful | Level 5
5 years ago

Mounting the folder is definitely not an ideal solution by any standard, but we're between a rock and a hard place when it comes to the workflow requirements of our software and the hardware configurations we have available. It worked for almost a full year, so we're hopeful this last patch remedied things and can get us back to "normal". 

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