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Dropbox stuck on sync or index
hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.
i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
Emma
Community Manager
Community ManagerHi idanfo,
Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.
Please let us know if we can help with anything else or you're still having trouble!
My desktop app is stuck syncing now. It just started a few days ago. I have tried everything. It says Dropbox 117.4.378 Syncing....
- Walter
Dropbox Community Moderator
Sorry to hear that Katy W.3; how long has it been stuck at syncing the exact same number of files?
Could you send us a screenshot of the app's status as shown in your system tray/menu bar?Did you do anything on your end? It was stuck pausing sync and then I exited the app, tried to go back in and then it worked. It is fine now. Not showing syncing anymore.
Same problem here - I've tried all the suggested fixes and the hardlink fix-permissions fix-reboot worked once. But I can't do that every time I need to run Dropbox! It is usually one particular folder that is still consistently getting stuck. I have no Sync Issues listed, but the file never finishes syncing.
Morning, it seems the file is constantly updating due to a specific process, which was the reason for checking Onedrive (see my post last month). Is the file / folder traceable to a specific program? Would you be able to find the program that is using the file - open or closed does not necessarily matter, as the file can be updated due to some "smart" indexing. Find the program, stop the program and see if the problem persists. I fear there is no "one-for-all" fix.
Good luck!
Cheers!
Leen
My problem is the same as yours!
How to do?
win7
desktop dropbox APP has stuck at uploading for 16days
- Lusil
Dropbox Staff
Hi there dreambox_zkm, thanks for joining us here.
If you haven't already, could you give these steps a try first?I'm having the same problem. Drobox has been constantly synching three files for the past month, using high cpu/memory. I tried everything but nothing worked!
