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idanfo's avatar
idanfo
Helpful | Level 5
5 years ago
Solved

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
desktop
sync
  • Emma's avatar
    Emma
    5 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Katy W.3's avatar
Katy W.3
Explorer | Level 4
5 years ago

My desktop app is stuck syncing now.  It just started a few days ago.  I have tried everything.  It says Dropbox 117.4.378 Syncing....

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Sorry to hear that Katy W.3; how long has it been stuck at syncing the exact same number of files? 

Could you send us a screenshot of the app's status as shown in your system tray/menu bar? 
  • Katy W.3's avatar
    Katy W.3
    Explorer | Level 4
    5 years ago

    Did you do anything on your end?  It was stuck pausing sync and then I exited the app, tried to go back in and then it worked.  It is fine now.  Not showing syncing anymore.

  • valprice's avatar
    valprice
    Explorer | Level 4
    5 years ago

    Same problem here - I've tried all the suggested fixes and the hardlink fix-permissions fix-reboot worked once.  But I can't do that every time I need to run Dropbox!  It is usually one particular folder that is still consistently getting stuck.  I have no Sync Issues listed, but the file never finishes syncing.

     

     

     

    • Leen K.'s avatar
      Leen K.
      Helpful | Level 6
      5 years ago

      valprice 

      Morning, it seems the file is constantly updating due to a specific process, which was the reason for checking Onedrive (see my post last month). Is the file / folder traceable to a specific program? Would you be able to find the program that is using the file - open or closed does not necessarily matter, as the file can be updated due to some "smart" indexing. Find the program, stop the program and see if the problem persists. I fear there is no "one-for-all" fix. 

       

      Good luck!

       

      Cheers!

      Leen

      • valprice's avatar
        valprice
        Explorer | Level 4
        5 years ago

        Would this be on my computer?  Or is it possible that it is on another team member's computer?

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