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idanfo's avatar
idanfo
Helpful | Level 5
5 years ago
Solved

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
desktop
sync
  • Emma's avatar
    Emma
    5 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Leen K.'s avatar
Leen K.
Helpful | Level 6
5 years ago

Hi valprice , that indeed is a very good question. It may be on your computer, that would be the easiest to fix, however, if you have a shared file with another team member, it could be the case this file constantly updates to your dropbox, generating "new information" which will lead to the other person's updating to their system. This does not happen if the file in question is only synced through dropbox, however, if the other person uses e.g. iCloud, Own cloud or any other web-based filesystem, she / he should have a similar problem. I suspect you have identified the file, check if the other users have the same issue and if they sync the shared file through DB and another third party.

 

If you can't verify this with the other users, identify the file in the dropbox on the web in your account and indicate you don't want it synced to your computer. This will delete the file from your computer (beware if you need this file...) and should eliminate the problem of sync between your computer and the cloud. 

 

For what it is worth, I have deactivated all other clouds (moved possible conflicting shared folders out of DB) and my MacBook Pro is silent as the night. 

 

Love to hear back from you!

 

Cheers,

Leen

valprice's avatar
valprice
Explorer | Level 4
5 years ago

Leen K. Unfortunately, it is the one file that I most need in that Dropbox.  But I have a suspicion about who may be causing the issue, and remote support access to their computer, so I'll go on a treasure hunt later and let you know!  Thanks.

  • Leen K.'s avatar
    Leen K.
    Helpful | Level 6
    5 years ago

    valprice Happy hunting!

    Leen

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