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Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups
Hi, just a warning. My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimenta...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Richard S.63, with Essentials, you do get support from the team, so I'd recommend continuing with them via email. Phone support is only available for team admins on Dropbox Business teams.
We wouldn't recommend contacting any unofficial Dropbox support for your own security.
I did continue with Dropbox support. On 21 March, they provided some further instructions and asked for feedback. I took 4 days to respond including a weekend, but now the case has been closed. My wife died recently, you just can't expect people to respond over the weekend. In any case, the fix provided also didn't work. I've again written to support asking them to reopen the case. So now four weeks have passed since my directories were dispersed. I would really appreciate any help to get this fixed.
- Walter
I'm sorry to hear about your loss Richard S.63
Did you manage to open a new, follow up ticket to look further into this issue?
If so, you can share your ticket ID with us so that we can look it up in our system as well if needed.
I have merely asked that the ticket be reopened. There is a lot of information in the previous ticket which provides essential background to the dislocation of directories.
Thanks
