Forum Discussion

Richard S.63's avatar
Richard S.63
Explorer | Level 3
2 years ago

Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups

Hi, just a warning.  My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimenta...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I'm sorry to hear about your loss Richard S.63 

 

Did you manage to open a new, follow up ticket to look further into this issue?

 

If so, you can share your ticket ID with us so that we can look it up in our system as well if needed. 

Richard S.63's avatar
Richard S.63
Explorer | Level 3
2 years ago

I have merely asked that the ticket be reopened.  There is a lot of information in the previous ticket which provides essential background to the dislocation of directories.

 

Thanks

 

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