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Sheqo's avatar
Sheqo
Helpful | Level 5
5 years ago

Dropbox taking up "other files" Disk Space on MacOS

Hey, 

 

I have an issue with the Dropbox Smart Synch function on my MacBook Pro M1 2020.

 

Until recently everything worked just fine, I also have the "Smart-Synch-Update for Mac" Box checked in the settings. 

 

But now, when I synch a file or folder to "online only" it will do that and show, that the file has 0 Byte. But simultaneously my "other files" space in the MacOs Disk Space Tool increases so that I have about 250GB of "other files" on my system, that are no where to be found. Even if I search everything on my Mac there is no folder that is so big.

 Can anyone help me?

 

 

desktop
Space and storage
sync

13 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Could you send me a screenshot of the files and folders in your Dropbox folder Sheqo?

    I would like to check their syncing icons and see if they're set to be 'online only' indeed.
  • Sheqo's avatar
    Sheqo
    Helpful | Level 5
    5 years ago

    Hey Walter,

     

    thanks for the reply!

     

    Everything is up to date and I already cleared the cache folder, but that didnt solve my problem unfortunatly.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Sheqo, sorry to hear you're having issues with Smart Sync. 

    If your desktop app is showing 'up to date' in your menu bar, could you try clearing your cache folder?

    Let me know if that helps!

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