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Tharanei's avatar
Tharanei
Explorer | Level 3
2 years ago

Dropbox upload contextual menu on Android

Hi everyone, I'm on a oneplus 10 pro. Os and Dropbox app are up to date. Problem : when I want to upload a file from another app (gallery, audio recorder, ...), I have a new contextual menu, whe...
Android
Mobile
sync
upload
Tharanei's avatar
Tharanei
Explorer | Level 3
2 years ago

I cannot navigate and choose any folder. The import does work if I choose the root folder that appears here

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Tharanei, so if I understand correctly, you can see the folders, but it doesn't allow you to tap on them?

 

Have you tried clearing the Dropbox cache, to see if that helps?

  • Tharanei's avatar
    Tharanei
    Explorer | Level 3
    2 years ago

    I already tried to clear the cache. And yes, I can see them and select the folders showed in the first picture, but I cannot open them and navigate to a specific subfolder. Also, this menu is not the one I was used to. It switched like 2weeks ago. Previously the interface was like the actual Dropbox app navigation interface.

    Like this screenshot.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Tharanei, did you recently join a Dropbox Business team? Those icons there show a team folder and a personal folder.

      • Tharanei's avatar
        Tharanei
        Explorer | Level 3
        2 years ago
        Yes, i'm using a team account from the company I work for.
        It.s been years without any issue, and they told me nothing changed on their side.

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