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nydepot's avatar
nydepot
Helpful | Level 6
8 years ago
Solved

Dropbox via a browser - keep getting logged out

I go to my Dropbox via Chrome multiple times a day. Each time it says my session has expired and I need to log in. I do that and get the email that there was a new login. I answer Yes on that. Still, the next time I go back to Dropbox (1/2 hour later), it's expired.

 

Any reason. I used to be able to stay logged in for days at a time.

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  • nydepot's avatar
    nydepot
    8 years ago

    I tried this and it works fine in FireFox. I tried various tests like using Dropbox in a tab and closing the tab and also leaving a tab open but going to another site and later going back. All worked.

     

    Funny thing, Chrome seems to be working now too. Will continue testing.

     

     

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Thanks for the prompt reply, nydepot!
     
    Just to ensure, when you're experiencing this behavior, are you by any chance connected via a work network? If you are, please check with your company’s IT department, due to a potential update on your firewall settings which could be affecting your connection. 
     
    If you’re still having problems, due to account-specific info that’d be required, you can always contact our Support team for further investigation. 
     
    Thanks! 
  • bfree's avatar
    bfree
    New member | Level 2
    8 years ago

    I am having this issue now for the past week. Customer support hasn't been able to figure it out. I've done all the things. Peak frustration. I don't want to switch to Firefox because of this...

  • nydepot's avatar
    nydepot
    Helpful | Level 6
    8 years ago

    Yes, I'm the OP and it still happens. I've given up and just deal with the constant logins. Funny, it won't prompt me the first time I use it in the morning but then does all day.

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