Forum Discussion

NJSS1975's avatar
NJSS1975
Explorer | Level 4
3 years ago

Dropbox won't sync after Sleep (v186.4.6207, macOS Sonoma 14.1)

I have an ongoing Support Ticket open for this issue. Support has been maddeningly slow to respond, hoping you guys have some ideas.   I've seen others post similar behaviour, but here it is agai...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NJSS1975, sorry to jump in here! 

 

I removed your shared link for privacy and security reasons. 

 

I was also able to locate your ticket number, and increased its priority. The agent working on your case will get back to you with further steps, as soon as possible. 

 

Kindly keep an eye out, and let me know if you don't see an update soon. 

NJSS1975's avatar
NJSS1975
Explorer | Level 4
3 years ago

I understand the need to remove the link., no worries. 

 

Is there anyway to safely share that screen recording to either support or the Community?  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi NJSS1975, it wouldn't be possible to share it on the Community. If you're able to shorten and then attach the video to an email directly, then it might be possible for the support team to view it.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!