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helpelliot's avatar
helpelliot
New member | Level 2
5 years ago

Email attachments aren't working

Hi, For the past months, I've been unable to add files from my dropbox as email attachments. I'm not talking of adding links to files. I'm talking of adding files that are synced in my dropbox, as f...
desktop
sync
Third Party Integrations
davidisaacweiss's avatar
davidisaacweiss
New member | Level 2
3 years ago

same problem here. The files seems to attach fine, and is sent fine, but when the recipient (or even me, the sender, for that matter) try to download and open the attachment from the email chain we get "Failed to load PDF document."

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey davidisaacweiss, sorry to see you're also having this issue.

 

Are you attaching files that are inside your Dropbox folder?

 

If so, are the files currently set to "online-only" or to "available offline"?

 

If they're online-only, can you right-click them, choose "make available offline" and then try to attach and email them again, to see if that helps?

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