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DSP2025's avatar
DSP2025
Explorer | Level 3
8 months ago

'Empty Files Cannot Be Uploaded', but the files aren't empty

Help please!  I am uploading a folder from the company server and getting "empty files cannot be uploaded" errors for a handful of them.  They are not empty and I can open and view the files on my co...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi DSP2025, thanks for bringing this to our attention.

Could you confirm the file size of the PDFs that you're trying to upload?

When you say you tried copying the folders to your desktop, do you mean into your Dropbox folder on your machine?

Any other info or screenshots would be helpful!

  • DSP2025's avatar
    DSP2025
    Explorer | Level 3
    8 months ago

    For sizes, please see the attached screenshots :-)

    I meant that I put the folder on my desktop directly to upload from there, just to see if that would make any difference.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Thanks for the screenshots, DSP2025! Can you also provide a visual of the error you get, when trying to add your files to Dropbox via the website? 

      Feel free to send me one more of what you see when copying the files over to your desktop instead.

      • DSP2025's avatar
        DSP2025
        Explorer | Level 3
        8 months ago

        So sorry for the delay - I thought I had uploaded this already.  

        What's also odd, is that the number of files that error changes a bit each time.  

        I hope you can help and thank you!

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