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Error 404 when opening file I made
Here's a grammatically corrected version of your message:
Hi, every time I try to open a new file on Dropbox Paper or access an existing paper, I receive a 404 error message.
I've created around 5 or 6 new papers and shared links with someone I'm mentoring. However, they've informed me that they're unable to open the links due to errors. Now, when I attempt to create a new paper or open an existing one, I encounter the same error message.
To outline my experience:
- Sign in to Dropbox.
- Attempt to open an existing file I created.
- Result: Error (404) - "We can't find the page you're looking for."
Second scenario:
- Sign in to Dropbox.
- Attempt to create a new paper.
- Result: Error (404) - "We can't find the page you're looking for."
Essentially, I'm unable to perform any actions. Previously, I could open the files on my MacBook using Chrome or Safari without any issues.
Could someone please assist?
7 Replies
- Mark
Super User II
Do the files still exist within your account?
Can you create links to files not inside of Paper?
- Hey,
Yes the file all exist I can convert them into a PDF and view the pdf file In drop box.
I can also create links but when I try and open the link it still says 404 error.
It’s like the account has been disabled from viewing existing files and creating new papers but I’ve not been notified of any wrong doing. - Mark
Jay4491 wrote:
Hey,
It’s like the account has been disabled from viewing existing files and creating new papers but I’ve not been notified of any wrong doing.Sounds like that has happened - this happens if they detect spam/viruses etc. It does sometimes do false positives though.
You need to contact support at www.dropbox.com/support, or if a free member hope somebody spots it here tomorrow.
Hi Mark,
It's a free account.. I'll have to wait and see if someone can help me on here or delete the account and start again ill give it a few days
But thanks!
Hi Hannah,
Yes, feel free to send me an email.
Thanks
