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TA_2024's avatar
TA_2024
Explorer | Level 3
2 years ago

Error creating a Team Folder when it has the same name as a recently deleted team folder

Hi

 

I'm trying to create a Team Folder with the same name as a 3 hour deleted Team Folder.

Searching (by every means) the folder does not show but when trying to create a new TEam Folder

with the same name as the deleted one I get the Error "A Team Folder with this name already exists".

Any ideas?

 

Thanks

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3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi TA_2024, thanks for bringing this to our attention.

     

    Are you able to restore the deleted folder instead of creating a new team folder?

     

    This will help me to assist further!

  • TA_2024's avatar
    TA_2024
    Explorer | Level 3
    2 years ago

    Hi Jay

     

    Before posting my message, I had restored it and worked OK.
    I deleted the folder again and the deleted it and after that "permanently deleted" the folder.
    After that, I tried to create a Team Folder with the same name ang got the same error message.
    It is strange. Does it exist? Where? No search can find it.
    I'm making tests to evaluate the solution to 25 Users and I can't explain them this "situation".
    The Folder is deleted. It should be possible to create a new one with the same name.

    Thanks

    Regards.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, could you contact the support team directly regarding this matter for them to investigate it in more detail on their end?

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