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difaraka's avatar
difaraka
Explorer | Level 4
4 years ago

Error message "couldn’t communicate with a helper application" when trying to move a folder

Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
Error Messages
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dustyanalogue's avatar
dustyanalogue
Helpful | Level 6
3 years ago

Thanks Hannah,

 

I've responded to the ticket.

 

Cheers, Toby.

Jean B's avatar
Jean B
Explorer | Level 4
3 years ago

I am having the same issue when I am trying to move folders from Dropbox to iCloud Drive using Files on my iPad Pro 2nd generation.

I am trying to free up space on my iPad.  I have been able to move folders in the past.  I did, however, just did an update to the iPad (version 16.2).  I also offloaded several apps to free up some space on the iPad so I could do the moves.

‘I thx]en started getting the error message, “The operation can’t be completed.  Couldn’t communicate with a helper application.”

 

I have turned off my iPad and turned it back on several times and I continue to get the same error message.

I hope you are able to guide me to get this issue fixed.  Thank you

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Happy New Year, Jean B! Thanks for posting here. 

     

    Can you please clarify which app version of the Dropbox app are you currently running?

     

    If you try to download a folder directly from your Dropbox app to your iPad and then, upload it to iCloud, does that seem to work? 

     

    Keep me posted.

    • Jean B's avatar
      Jean B
      Explorer | Level 4
      3 years ago

      Nancy,

      I am using 310.3.2 version of Dropbox.

      I am using the FILES app to make the moves because if I try to move folders in Dropbox, I can only move to another folder in Dropbox.

      I tried to move folders from Dropbox to OnMyiPad folder and it might transfer one item in the folder and then give me the error message.

      I can move folders that contain PDF files with no problem.

      What should I try next?

      Jean B

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Jean B, could you walk me through the steps you take when moving content from the Files app?

         

        A screenshot of the exact error you get would also be helpful. 

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