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difaraka's avatar
difaraka
Explorer | Level 4
4 years ago

Error message "couldn’t communicate with a helper application" when trying to move a folder

Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Jean B, could you walk me through the steps you take when moving content from the Files app?

 

A screenshot of the exact error you get would also be helpful. 

dustyanalogue's avatar
dustyanalogue
Helpful | Level 6
3 years ago
Hi Megan,
Considering Nancy has reported the exact same error message that myself and others have had, would it be wise to consolidate the currently open ticket that “Parker” from “Advanced Support at Dropbox” is working on? I’ve provided him with both screenshots and screen recordings of the same error with the same process. The ticket is still open and the error is still happening.

Really hoping it can be resolved soon.

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