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difaraka's avatar
difaraka
Explorer | Level 4
4 years ago

Error message "couldn’t communicate with a helper application" when trying to move a folder

Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
Error Messages
iOS
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dreamerer's avatar
dreamerer
Explorer | Level 4
3 years ago

Don't know if this helps but it may be an OS problem. In trying to get my file copied from iCloud to Dropbox, sometimes I would be a file size 0 error. One problem- the file size is actually 1 mb. Don't know that helps.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi dreamerer, could you try these steps to see if they help with the issue?

  • Richardv's avatar
    Richardv
    New member | Level 2
    3 years ago

    I have the same issue iOS 16.3 latest version for Dropbox and cannot copy paste either on iPad and iPhone , please help

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