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Forum Discussion

difaraka's avatar
difaraka
Explorer | Level 4
4 years ago

Error message "couldn’t communicate with a helper application" when trying to move a folder

Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
Error Messages
iOS
Mobile
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for that, Toby!

 

I see the previous ticket is now closed, so I just created a new one for you, and we'll continue from there.

 

Cheers!

1623990's avatar
1623990
Explorer | Level 3
3 years ago

I'm having the same issue.

Is there any solution for that error?

Thanks for any help.

  • Bonardelli's avatar
    Bonardelli
    New member | Level 2
    3 years ago
    I’m having this same issue, iPhone IOS is fully updated & I’ve done the edit off & reset device.
    Seems it’s happening on my IPad & IPhone.
    Hope we can find a solution this very annoying…

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