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Forum Discussion
Error message "couldn’t communicate with a helper application" when trying to move a folder
Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
April 27, 2023
Mac OS Version 13.3.1
Dropbox Beta v173.3.6647
Error Message "Couldn’t communicate with a helper application"
Completely prohibits access to file downloading.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorSorry to see you're having this issue, Andrew P.5.
Can you let us know which steps you're following until you get to this error message?
- I have had an open support ticket with Dropbox since the 12th of December reporting this issue. I have provided them with screen shots and screen recordings demonstrating the exact issue and error message. So far after 4 months no resolution. The latest I’ve received on the 28th of March after constant follow ups is the following;
“I have asked for another update on this case from our Engineering team and they informed me that they were initially struggling to reproduce this issue on their end, however they are continuing to test the feature and hopefully have an update for you shortly.”
I’ve replied again to this ticket to see any changes but so far this doesn’t appear to be a priority considering it’s been over 4 months for just my open ticket, let alone all the previous reports.- Megan
Hi dustyanalogue, can you let me know your ticket number, in order to see all the troubleshooting steps you've followed with the agent, and locate it on my end, please?
Also experiencing the same issue. I have tried downloading the files via the Files app and the Dropbox app prior to copying/pasting but it generally doesn’t work with multiple files or a folder. Single files seem to go ok
