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Forum Discussion

difaraka's avatar
difaraka
Explorer | Level 4
4 years ago

Error message "couldn’t communicate with a helper application" when trying to move a folder

Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
Error Messages
iOS
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi dustyanalogue, can you let me know your ticket number, in order to see all the troubleshooting steps you've followed with the agent, and locate it on my end, please? 

Bsimms's avatar
Bsimms
Explorer | Level 3
3 years ago

Also experiencing the same issue. I have tried downloading the files via the Files app and the Dropbox app prior to copying/pasting but it generally doesn’t work with multiple files or a folder. Single files seem to go ok

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