Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

difaraka's avatar
difaraka
Explorer | Level 4
3 years ago

Error message "couldn’t communicate with a helper application" when trying to move a folder

Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
Error Messages
iOS
Mobile
Organize
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi dustyanalogue, can you let me know your ticket number, in order to see all the troubleshooting steps you've followed with the agent, and locate it on my end, please? 

dustyanalogue's avatar
dustyanalogue
Helpful | Level 6
2 years ago
Sure:
Ticket #20092475:

Latest ticket response:

“Sheldon, Apr 27, 2023, 5:04 AM PDT:
Hi Toby,

My name is Sheldon. I am a specialist from the Advanced support team at Dropbox, and I'll be helping you today while Kate is out of the office.

The engineers have followed up and advised that they are aware of the issue and are working on a fix that should come in a future update.

However there is no time frame we can provide for when this will be implemented and pushed to users.

As such we can only advise that you continue to install any updates to the application as they become available.

I'm sorry we could not be of more help in this case.

If you have any questions, please let me know.

Regards,
Sheldon
Dropbox Advanced Support”

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content