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difaraka's avatar
difaraka
Explorer | Level 4
4 years ago

Error message "couldn’t communicate with a helper application" when trying to move a folder

Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
Error Messages
iOS
Mobile
Organize
dustyanalogue's avatar
dustyanalogue
Helpful | Level 6
3 years ago
Sure:
Ticket #20092475:

Latest ticket response:

“Sheldon, Apr 27, 2023, 5:04 AM PDT:
Hi Toby,

My name is Sheldon. I am a specialist from the Advanced support team at Dropbox, and I'll be helping you today while Kate is out of the office.

The engineers have followed up and advised that they are aware of the issue and are working on a fix that should come in a future update.

However there is no time frame we can provide for when this will be implemented and pushed to users.

As such we can only advise that you continue to install any updates to the application as they become available.

I'm sorry we could not be of more help in this case.

If you have any questions, please let me know.

Regards,
Sheldon
Dropbox Advanced Support”
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the ticket ID dustyanalogue 

 

It's true that the team is aware of this and are actively working on a fix, but we don't have an ETA so share, unfortunately. 

 

We'll let you know more as soon as we have an update. 

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