Forum Discussion

daveandvera's avatar
daveandvera
Explorer | Level 3
3 years ago

Error message when trying to upload a short video

 hello, I am a novice user so please bear with me if I do something wrong here. I have a basic dropbox account, I use it for storing evidence for the police of crimes that regularly occur in my s...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey daveandvera, sorry to hear you're having issues with this.

 

Can you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

Do you get the same error when uploading via the (+) button within the Dropbox app by the way?

 

Any additional information is more than welcome!

daveandvera's avatar
daveandvera
Explorer | Level 3
3 years ago

IPad version 15.7.3 ,I think app is 318.2 but not sure if I tried to go to upload a photo direct from my photo album on the iPad I get the same error message, if I start in the dropbox app and tried to add with the plus sign something from my photo folder I got the same error message

  • daveandvera's avatar
    daveandvera
    Explorer | Level 3
    3 years ago

    Hi Walter, another weird thing happened as well, during the process of trying to upload to dropbox it said housekeeping in progress but only for a few seconds, then when I tried again it said camera uploads not enabled so I enabled them then it said videos not enabled so I enabled them this has never happened before I’ve never had this happened before and I’ve been uploading videos for a couple of years no problems this is the first time these settings have ever been presented during the process

    • daveandvera's avatar
      daveandvera
      Explorer | Level 3
      3 years ago

      Hi again Walter, update important, I got it to work! This time I opened  up the app for the CCTV system and uploaded from that directly to dropbox and it worked, however it still doesn’t work if I start with photos on the iPad and select upload to Dropbox and it doesn’t work from the dropbox app with a plus symbol so I really suspect it’s Apple software messing everything up again

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Glad to hear you got it to work! Have you checked for any pending OS updates on your device daveandvera?

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