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Nfelsheim 's avatar
Nfelsheim
Helpful | Level 5
4 years ago
Solved

Error Messages: lost connection - Uploading Files

Hello, recently, I have been unable to upload small PPTX files that are well below the size limit to our web-based corporate (business) Dropbox account.  The message is that it's a "lost connection"....
Error Messages
sync
upload
Web
  • Nfelsheim 's avatar
    Nfelsheim
    4 years ago

    Hannah, thanks for responding to my message!  

    I'm happy to say that I figured it out.  It was an Xfinity/Motorola modem caused issue with my Internet connection.  I now have a temporary solution in place.   I can upload files on Dropbox.com now whether I use the Upload button or drag and drop.  

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Nfelsheim , thanks for bringing this to our attention.

 

Can you let me know if you're uploading the files through the 'upload' button or by drag and drop?

 

If it's by drag and drop, can you try the upload button, to see if you get a different behavior?

 

Also, are you and your colleague accessing Dropbox from the same network?

 

Keep me posted.

  • Nfelsheim 's avatar
    Nfelsheim
    Helpful | Level 5
    4 years ago

    Hannah, thanks for responding to my message!  

    I'm happy to say that I figured it out.  It was an Xfinity/Motorola modem caused issue with my Internet connection.  I now have a temporary solution in place.   I can upload files on Dropbox.com now whether I use the Upload button or drag and drop.  

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for keeping us in the loop @Nfelsheim - I'm happy to hear it's sorted now. 

       

      See you around the Community and have a lovely week ahead!

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