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MLondon's avatar
MLondon
Helpful | Level 5
7 years ago
Solved

Dropbox for iOS giving “No internet connection” error message

Hi,

I'm running the latest version of the Dropbox iOS on my iPad with iOS 11.4.1

My iPad is connected to the internet and I have zero problems with other apps.

However the Dropbox app tell me I have "“No internet connection” and that “Syncing will resume when you’re back online”.

Very frustrating. I have tried deleting the app and redownloading from the App Store, but this has not resolved the issue.

Has anyone else experienced this? What solutions worked?

Thanks,

Matthew

Error Messages
Mobile
Third Party Integrations
  • tmhlee's avatar
    tmhlee
    7 years ago

    Just to clarify, I don't mean to turn on Cellular Data, but the application specific setting. Similar to below, just check that Dropbox also have app-specific data acces.

    But I'm sure the dropbox support staff will be able to help you out.

    Cheers, 

22 Replies

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  • tmhlee's avatar
    tmhlee
    Collaborator | Level 9
    7 years ago

    Hi Matthew, 


    Have you tried going into your Settings > Cellular Data 

    And scrolling down to the list of applications that you are allowing permissions to access cellular data? Because dropbox could use a lot of data, I have previously made the decision to block 3G/LTE data to save on data use costs. If you are not using wifi you may have to make sure that the option to use cellular data is enabled. 

    If that doesn't work it may also be worth checking from the dropbox website if your device is allowed to be connected to your account. 

    Good luck,

     

    G

  • MLondon's avatar
    MLondon
    Helpful | Level 5
    7 years ago

    Yes, Celluar Data is on. And the device is registered on Dropbox.com

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey MLondon, I’ve run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there, so as to further investigate what’s happening based on the info we have on file on our tools. You may have a look at your inbox for my latest message whenever you get a chance & please include all the relevant details on that discussion. 
     
    Thanks again for posting us on our Community & I’ll be awaiting your next reply on our email conversation! 
  • tmhlee's avatar
    tmhlee
    Collaborator | Level 9
    7 years ago

    Just to clarify, I don't mean to turn on Cellular Data, but the application specific setting. Similar to below, just check that Dropbox also have app-specific data acces.

    But I'm sure the dropbox support staff will be able to help you out.

    Cheers, 

  • MLondon's avatar
    MLondon
    Helpful | Level 5
    7 years ago

    Hi tmhlee,

    Yes, that did it!

    So obvious... Duh...

    Much appreciated 

  • tmhlee's avatar
    tmhlee
    Collaborator | Level 9
    7 years ago

    Excellent! Glad it's solved. It's happened to me many times before. 

    Cheers,

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey MLondon & tmhlee, I just wanted to thank you both for your contribution on our discussion here, I was so glad to see that you got this figured out on this conversation. Here’s a little something from us to kick-start your weekend ( 🍰 ➕ 🍰).

    Happy :iphone: uploading & do let us know here of any additional thoughts or questions you may have in the future; our Forum wall is always open. Cheers! 

  • danny21015's avatar
    danny21015
    New member | Level 2
    7 years ago

    Your suggestion totally solved my problem. Thank you!

  • thompja1's avatar
    thompja1
    New member | Level 2
    7 years ago

    I am using an ipad without data. It is a wifi only ipad. How do I fix the problem with the internet error on this kind of device. 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey thompja1, the issue described here was specific to iOS 11.4.1, however I’m wondering whether you’ve had a chance to install 12.2 on your iPad that’s the most Up-to-Date version. From there, we usually advise running our mobile version 140.2 as well. If it’s not too much trouble for you, I’d appreciate a screenshot (omitting personal info), so as to better determine what's happening; please include it in your next message if possible. 
     
    Any other detail on how this discrepancy has manifested itself would also be very helpful in determining the best next steps & thanks a lot for taking the time to clarify matters for me!

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