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Forum Discussion

kstapes09's avatar
kstapes09
Explorer | Level 3
3 years ago

error something went wrong on our end

"Error something went wrong" keeps popping up when I try to log into dropbox.. it has a purple bullseye like icon with it. Something went wrong on our end.   How do I get access to my drop box ...
account access
Error Messages
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for sending over more details, kstapes09! It sounds like you’re having trouble on the Dropbox website. 

 

Does the issue persist on multiple browsers?

 

If yes, I’d like a screenshot of what you see exactly on your end. A visual will help me understand better what’s going on, and troubleshoot further.

jpa0568's avatar
jpa0568
Explorer | Level 4
2 years ago

I am getting the same for my folder titled "Have" -- - please fix it so that i can access my files online so that i can continue to edit them -- i have no problem opening the folder in the website when using my phone, but i do when i use my desktop computer (not my desktop app, my desktop computer to be clear). it has been 6 hours now that i can't get into the one folder. no problems with my other folders, only the one titled "Have" 

 

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