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keturner12's avatar
keturner12
Explorer | Level 4
3 years ago

Error: "This link isn't quite right. Usually this happens when the link wasn't copied exact right"

I have been trying to share a FOLDER (not a link) with several of our music club members.  About 1-2 weeks ago, members told me they could not access the folder because of the following error message...
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keturner12's avatar
keturner12
Explorer | Level 4
3 years ago

Hi again,

Just heard back from another customer who said when he clicks on the folder it says, "can't display the link."

 

KT

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Is there anything special about this folder? Does it have any incompatible characters in it? Is it part of a shared folder?

  • keturner12 's avatar
    keturner12
    Explorer | Level 3
    3 years ago
    Nothing special. It does have sub folders. There are over 100 members I have previously shared it with. This jus started happening in the last 2-3 weeks.

    What would be an example of incompatible characters?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the additional info, Karen.

       

      Just to confirm, since you have invited these people to the folder, using their email addresses and you didn't send them just a "can edit" link, do they see the folder in their "shared" tab after all?

       

      If they've been invited, it should appear as "you haven't joined this folder", with an option to "join folder" on the right; are they seeing this?

      • keturner12 's avatar
        keturner12
        Explorer | Level 3
        3 years ago
        I’m checking with the user again. May be tomorrow before I get back to you.

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