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ema252's avatar
ema252
Explorer | Level 3
10 months ago

Error "We have paused your sharing activity. Your files may contain phishing items".

When I try to share a folder I get the following error: "Unable to share file: Error in call to API function /2/sharing/add_folder_member: We have paused your sharing activity. Your files may contain...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey ema252, welcome to our Community!

It sounds like your sharing activity has been interrupted. You can read more about this here.

Did you get an email from Dropbox informing you about this? If so, do you have an option there to click on the link in order to remove the suspension?

Let us know what you find and we'll take it from there. 

ema252's avatar
ema252
Explorer | Level 3
10 months ago

Hi Megan and thanks for your reply. Unfortunately I did not receive any email informing me of this suspension. I also checked my spam, but no email arrived. I also tried to read the information at the link you sent me, but I did not find any solution, except to contact support. Can you help me in any way?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi ema252, I just sent you an email!

    I'll be happy to continue troubleshooting with you there. Thanks a bunch! 

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