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stefo_LA's avatar
stefo_LA
New member | Level 2
3 years ago

Error when trying to invite member or to share folder.

Hi,   Since i change my dropbox to Enterprise offer i can't invite members to the team or share folder. i have always the same message saying that i have to wait 24hours before tring again 😞 ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi stefo_LA, welcome to our Community! 

 

It sounds like your ability to share content, might have been temporarily disabled. Can you check your Dropbox-linked email address, to see if you received any emails, informing you about that?

 

Is this your first time receiving this error, or has this happened again?

 

Let me know more, and we'll take it from there!

stefo_LA's avatar
stefo_LA
New member | Level 2
3 years ago

I've just check again my mail box but i found no information about this from alerting me.

And it's the first time a receive such error message from dropbox when sharing or tring to add new member to the team

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for checking stefo_LA!

     

    Since you're using a paid account, can you try contacting our Support team directly, in order for them to have a closer look into this? 

    • stefo_LA's avatar
      stefo_LA
      New member | Level 2
      3 years ago

      already done, but no answer yet 😞

      and it's really an urgent issue, my team can't work without Dropbox

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi stefo_LA, can you share your ticket number reference with me, so I can locate it on our system? 

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