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David T.36's avatar
David T.36
Collaborator | Level 8
8 years ago
Solved

Every time I open a Powerpoint file I get an error message from DB for no reason

I have powerpoints in unshared, regular folders that are synced to Dropbox as I've always done before. But now when I open the files (without moving them at all), I get a message If you move this fil...
desktop
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Mobile
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sync
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey there anonymous!
 
Could you please first check for any symlinks in any of your devices running the desktop app?Please note that we strongly recommend against methods that add referenced files (such as symlinks or networked folders) to the Dropbox folder. 
 
Since using reference files can cause quota usage disparities or other syncing issues, removing them is one of the first steps that are recommended before proceeding with troubleshooting. 
 
Let me know what you find! :slight_smile:
David T.36's avatar
David T.36
Collaborator | Level 8
8 years ago
I rely on symlinks and indeed that’s the main reason for my using Dropbox since it was always supported, officially or not. What fixed things was to remove the folder in question from Dropbox then re-add it to where it was originally. I was also advised by DB support to revert from the beta. I did that as well but had corrected the issue with the first step. Yeah, officially you don’t support symbolic links but they do work and should.

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