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Kreos's avatar
Kreos
Explorer | Level 3
8 years ago
Solved

Excel on Ipad Won't Save to Dropbox

I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a fold...
Mobile
sync
Third Party Integrations
  • Jane's avatar
    Jane
    8 years ago
    Hey psachse60, welcome to the Dropbox Community & thanks for posting here on the matter! 
     
    You may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info: 
     
    •  Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable. 
    • Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing? 
     
    Thanks again & once we have this info, I’ll do my best to analyze the case with you! 
AirPirate's avatar
AirPirate
Explorer | Level 4
8 years ago

Under settings in the Dropbox account, MY accounts Connected Apps includes Microsoft Excel. My works Dropbox account does not list Excel. I cannot say if it ever did, I just notice the discrepancy. I am able to save a file correctly to MY account, but the same file can't be saved to the WORK account. This is through the Excel app without changing anything other than the destination folder to be saved in. Thanks for helping all of us with this issue. I see there are over 100 people who have viewed this issue.

Edit: IOS 11.0.2 installed. Same error on IOS10.x

ShaunTayThomas's avatar
ShaunTayThomas
Explorer | Level 4
8 years ago
I am having the same issue trying to save WORD files to DropBox
  • GregPass's avatar
    GregPass
    New member | Level 2
    8 years ago

    Same exact issue started yesterday. iOS 10 with latest excel iOS app.

     

    I have also had a problem for 8 months where Word iOS app can't see random docx files. But when I rename a file by adding a "1" to the end the file name it becomes visible, then when I rename and remove the "1" the file disappears. At all times the file is visible as an Outlook attachment or in the Adobe iOS app regardless of the name.  I'm an Admin and on the phone weekly with MS about this and they constantly try to blame it on Dropbox. They are so incompetent and clueless. I have solved more problems for them than they have solved for our company. 

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