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Kreos's avatar
Kreos
Explorer | Level 3
9 years ago
Solved

Excel on Ipad Won't Save to Dropbox

I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a folder. I get the error message: "That file name won't work because it includes invalid characters or it's too long. Please try a different name". I have tried multiples of different names and it still will not work. I find it odd that this is only an issue from the iPad and that I have saved an identical length name 20 minutes before this issue from the iPad. There is no issue uploading the excel sheet into the same folder with the same name from my Mac.

 

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  • Jane's avatar
    Jane
    8 years ago
    Hey psachse60, welcome to the Dropbox Community & thanks for posting here on the matter! 
     
    You may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info: 
     
    •  Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable. 
    • Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing? 
     
    Thanks again & once we have this info, I’ll do my best to analyze the case with you! 

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  • RAM3's avatar
    RAM3
    New member | Level 2
    8 years ago
    Same findings based on what you said—move it out of a shared folder—problem disappears.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey all, I’ve made sure to merge some different discussions mentioning issues with the Microsoft Office application, as it may need further investigation & we may need to follow-up more closely. 
     
    If you’re sill experiencing any discrepancies with these two apps, please log a ticket with our team on our Official Support channel, so that you work with a colleague on a specific example: https://www.dropbox.com/support?ref=dropboxsupport & narrow down the possible causes. 
     
    Once you write us, please include your ticket ID in your next post here, so that I look it up internally and make sure that a colleague gets on it as soon as possible. 
     
    Thanks in advance & I'm looking forward to hearing back from you on this discussion! 
  • psachse60's avatar
    psachse60
    New member | Level 2
    8 years ago

    This fails 100% of the time.  The issue seems to be only with MS Office and only when you are modifying an exsiting file in Dropbox.  I have even seen cases of where the file will have an updated modified date, but the internal contents were unchanged.  Essentially, you have to rename the file every time you save it.   

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey psachse60, welcome to the Dropbox Community & thanks for posting here on the matter! 
     
    You may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info: 
     
    •  Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable. 
    • Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing? 
     
    Thanks again & once we have this info, I’ll do my best to analyze the case with you! 
  • annietran's avatar
    annietran
    Explorer | Level 3
    6 years ago

    I'm had the same issue with saving Word docs to Dropbox on my iPad Pro. When I tried to save the document from Word and select the Dropbox destination, the error message states "Can't Upload - you entered a name that won't work. Please avoid characters such as \ / : * ? " < > |". I am not entering any of these symbols. The file would save but the word doc would be empty. I tried this 5 times with different names.

     

    How I solved it was by taking out the capital "I" (i) in the file name - as it looks the same as the other symbol. 

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