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millerjg's avatar
millerjg
Explorer | Level 4
3 years ago

External drive backup stalled and is no longer syncing

external drive backup stuck at 1 percent, changed from beta, started syncing, but now stuck at 24 percent for days... what can I do?

desktop
Dropbox Backup
sync

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  • millerjg's avatar
    millerjg
    Explorer | Level 4
    2 years ago

    Have also unplugged and reconnected the drive, and signed out and back in to dropbox on the net

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey millerjg, sorry for jumping in. How was the issue resolved the last time? 

     

    Also, I’m guessing this isn’t the same external drive as the one you had trouble with before, correct?

  • millerjg's avatar
    millerjg
    Explorer | Level 4
    12 months ago

    Problems with external drive not been recognized! – Had to uninstall and reinstall the app – this meant I lost my previous backups and had to start again! – There should be a rig-click functionality in Windows to initiate the backup on the drive – the current procedure is inconsistent! – Thank you – Gavin

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