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Isaac Arinaitwe's avatar
Isaac Arinaitwe
New member | Level 2
2 years ago

Failure to access my backup files

Dear Admin,

 

Greetings.

 

I need assistance. I just bought a new Mac book computer and downloaded the dropbox app. I am a dropbox plus subscriber but I have failed to access my backed up data on the MacBook. What can I do to solve this problem?

 

Thank you for your assistance.

Computer Backup
desktop
Dropbox Backup
Mac
sync

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting on the Community, Isaac Arinaitwe! 

     

    Besides your backup files, are you able to see the rest of your Dropbox files, after installing the desktop app on your new device? Is there any chance you’ve logged in to your Dropbox app with the wrong account/email address?

     

    What do you see when visiting these pages https://www.dropbox.com/home and https://www.dropbox.com/backup/all?

     

    Let me know what you find.

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