Forum Discussion

fabmol's avatar
fabmol
Explorer | Level 3
3 years ago

File request folders not syncing

Hi   I use file requests heavily and up until a few days ago any new files uploaded through file requests would show up on my desktop pretty quickly.    Over the last few days, uploaded files...
desktop
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there fabmol, sorry to hear you're having issues with this.

 

Can you please clarify if you're making sure that the desktop app is 'up to date' and not still syncing in your menu bar when checking your file requests? 

 

Let me know what you find and we'll take it from there, Fabio. 

  • fabmol's avatar
    fabmol
    Explorer | Level 3
    3 years ago

    HI Walter, it looks like its stuck in a uploading phase and never complete

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      H fabmol, could you try downgrading from the beta version by visiting this page and switching ‘Early releases’ to Off.

       

      Afterwards, re-download the app from here.

      • fabmol's avatar
        fabmol
        Explorer | Level 3
        3 years ago

        I've done that and finally everything is up to date.

         

        I'll keep my eye on the file requests folder as files come in later today to see if it syncs up properly.

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