Forum Discussion

danny81's avatar
danny81
Explorer | Level 3
3 years ago

File sync failure: alerts and best practises

A few days ago, I was working on a file (some computer code) on my laptop at home which is synced to my Dropbox. I then opened the same file later on my office computer which is also synced with my D...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there danny81, sorry to hear about your syncing issue.

 

The desktop app should report any syncing or connection issues you might be having in the app's icon in the system tray/taskbar. 

 

When you were working on your file, did you make sure that your edits were shown on the file on the Dropbox website too?

 

Have you by any chance checked its version history to see what you can find?

 

Let me know what you find!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi danny81, if the Dropbox icon isn't showing as white (or black depending on your desktop theme) in the system tray, then this means that the files aren't fully synced. 

 

This is an easy way to check if there are any issues syncing files on your account.

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