Forum Discussion

danny81's avatar
danny81
Explorer | Level 3
3 years ago

File sync failure: alerts and best practises

A few days ago, I was working on a file (some computer code) on my laptop at home which is synced to my Dropbox. I then opened the same file later on my office computer which is also synced with my D...
desktop
sync
windows
Rbarkett's avatar
Rbarkett
New member | Level 2
3 years ago
I made changes on office computer and they did not show up on Dropbox my laptop.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Rbarkett, welcome to our Community! 

     

    The first thing we need to identify is if both of the devices are syncing, as they should.

     

    Can you check the syncing status on both of them, and let me know what you find? Feel free to also have a look at this Help Center article. 

     

    Also, are you able to see these changes when you visit your account online? 

     

    Keep me posted!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!