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User 1556073
11 months agoHelpful | Level 5
Files aren't syncing on my Windows device, but no firewall or network issues.
Dropbox (DB) periodically stops syncing but there are no firewall nor network issues. I just find out that files have not been updated despite my working online for hours with no issues. This is no...
- 11 months ago
My Dropbox folder is where it is put during installation (on the system HD at the user level). I don't know about symlinks or junctions, but since it is sporadic, I don't think that's the problem. Similarly since it is sporadic, I don't think it's a date and time problem (I don't see how to check time and date on the DB account, but again, it is a sporadic problem so I don't think that could be the problem.
Note that after trying a bunch of things and then re-starting the app and file that had the problem, it now seems to be working. Not sure what I did that fixed it...
User 1556073
11 months agoHelpful | Level 5
Hi Theresa. I use DB in a few different ways (sometimes to share photos with friends and family, sometimes to swap data files for databases). The key use is to sync a shared password storage system with a co-worker who is hundreds of miles away. That's the most crucial use as we both need it up to date daily and even hourly. That file master copy lives on his computer and is synced via DB, but what has happened is that on my end the sync fails and then my "copy" is not up to date and I can't access certain systems due to the out-of-sync password file system. I can usually fix it but it generally takes a lot of time. I'd love to know what it fails (what the cause is) so I might be able to fix it. Sure would be nice if the sync were more robust.
HTH
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