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Forum Discussion

korisnik's avatar
korisnik
Explorer | Level 4
3 years ago
Solved

Files available in the cloud only

Hi,   The other day I noticed that all of my files were only in the cloud. I looked at the settings to see if something was changed, and as I expected, all sync settings were fine. I clicked on t...
desktop
Mac
sync
  • Jay's avatar
    Jay
    3 years ago

    Could you try right clicking the folders and choosing 'Make available offline', does this help keep them on your machine?

korisnik's avatar
korisnik
Explorer | Level 4
3 years ago

 

Hi Jay,

 

Currently, I have about 12.5% of free space, or 63 GB out of 500 GB.

 

 

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi korisnik, sorry for jumping in here.

 

Did the syncing status of your files/folders change after an update on your device/Dropbox app perhaps? When did you notice this behavior exactly?

  • korisnik's avatar
    korisnik
    Explorer | Level 4
    3 years ago

    Hi Nancy,

     

    I cannot tell you the exact date, but this is not more than 2-3 weeks old. I have not made any updates to my OS. As a side note, I have another OS-X device, a MacBook laptop running OS Catalina 10.15.7. On that machine, everything is OK. Both machines are running the same version of Dropbox (166.4.2920).

     

    Thank you

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Could you try right clicking the folders and choosing 'Make available offline', does this help keep them on your machine?

      • korisnik's avatar
        korisnik
        Explorer | Level 4
        3 years ago

        Yes, Jay, that did it! My apologies for wasting your time. I should have been able to figure out this on my own. Besides restarting the machine and manually downloading everything, I didn't dig much deeper. In any case, I thank you for your time and your help, I really appreciate it.

         

        Cheers!

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