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Lelinha's avatar
Lelinha
New member | Level 2
5 months ago
Solved

Files never finish syncing after an update on the desktop app for Windows

After the last update this week all my files seems to re-sync over and over, don't know if has something to do with the update. My files keeps going and going sync and never finishes. Can't sync new files. Someone knows how to fix it?

 

desktop
sync
windows
  • Hannah's avatar
    Hannah
    5 months ago

    Welcome to the Dropbox Community, Lelinha.

    Would you mind taking a look at Vlad's responses here and here?

    Your issue seems to reflect the issues described in those threads.

    Let me know if you have any questions.

4 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Welcome to the Dropbox Community, Lelinha.

    Would you mind taking a look at Vlad's responses here and here?

    Your issue seems to reflect the issues described in those threads.

    Let me know if you have any questions.

  • Lelinha's avatar
    Lelinha
    New member | Level 2
    5 months ago

    Thanks for the tips. The sync finished in 3 days, now it's normal again.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Happy to hear that, Lelinha!

    If you need anything else, please let us know.

    Have a great week ahead!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi Lelinha​  , and welcome to the Dropbox Community 👋

    I’m really glad to see your syncing issue is now sorted out... thanks for looping back with an update!

    I’m Theresa 👩‍💻, one of the Community Managers here. I pop in often to share helpful tips and make sure everything’s running smoothly around the forum.

     By the way, do you have a favorite Dropbox feature or a go-to tip or trick? Always curious what folks are finding most helpful these days.

    Thanks again for being part of the conversation. hope to see you around more!

    T 😸 (Dropbox Community Manager)

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