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Forum Discussion
My files/folders started re-syncing on their own and I can't make them available offline.
For reasons unknown, Dropbox opted to re-sync all files and folders. After waiting hours for this syncing process to complete, countless files and folders still show in Windows Explorer that the fold...
vladgasan
Dropbox Product Manager
Dropbox Product ManagerHi there RichG_FL, thanks for sharing the issue you're seeing with folders showing a syncing icon even though the contents appear fully synced.
This behavior is something we're aware of, and in most cases, it's related to Windows' built-in Indexer taking time to catch up with recent changes in Dropbox. The good news is that your files are likely already synced, as confirmed by the Dropbox Tray icon.
Here are a few steps you can try, listed from least to most disruptive:
- Give it a bit more time. This issue often resolves on its own once the Windows Indexer finishes processing. If the Dropbox tray says “Up to date,” your content is synced, and the folder icon should update shortly.
- Move the affected folder out of your Dropbox, wait for Dropbox to register the change and finish syncing, then move the folder back in. This can help reset the folder status.
- Sign out and sign back into Dropbox. During sign-in, use the “Advanced settings” on the final screen to select a new location for your Dropbox folder.
- You can also check the box to opt out of “Dropbox for Windows updates” in the same Advanced settings screen. This can help in some persistent cases, but it's the most disruptive option and takes the longest to apply.
Let us know if any of these suggestions help, and thanks again for bringing this up!
