Forum Discussion

ashcat's avatar
ashcat
Explorer | Level 3
3 years ago

Files not available offline - Mac OS Ventura

I’m using Dropbox Plus with Mac OS Ventura 13.3.1 My Dropbox files all suddenly became online-only, with the cloud / downward arrow icon next to them, I don’t know why. I want them all back on my ...
desktop
Dropbox Plus
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ashcat, thanks for bringing this to our attention.

 

Just for clarification, if you mark a folder as online-only, then available offline, and let the files sync down, does it still have a cloud and green checkmark?

 

This will help me to assist further!

  • ashcat's avatar
    ashcat
    Explorer | Level 3
    3 years ago

    Hi @Jay, thanks for responding. 
    I did what you suggested. Unfortunately I'm still getting both cloud and green checkmark for that folder and all the files in it.

    Is this a known bug?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the info. If you're getting the two icons appearing on the folder, this would mean that one of the files in the folder is online-only. This article gives more information on this matter. 

       

      Could you check inside the folder to see if there is an online-only file, by the icons shown?

      • ashcat's avatar
        ashcat
        Explorer | Level 3
        3 years ago

        Yes, what I'm saying is that pretty much EVERY file in the folder has both tickbox and cloud icons showing, and they all appear to be online only (e.g. the Mac spacebar Quick Look function doesn't work for them). If helpful I can send a screenshot.

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