Forum Discussion

ashcat's avatar
ashcat
Explorer | Level 3
3 years ago

Files not available offline - Mac OS Ventura

I’m using Dropbox Plus with Mac OS Ventura 13.3.1 My Dropbox files all suddenly became online-only, with the cloud / downward arrow icon next to them, I don’t know why. I want them all back on my ...
desktop
Dropbox Plus
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info. If you're getting the two icons appearing on the folder, this would mean that one of the files in the folder is online-only. This article gives more information on this matter. 

 

Could you check inside the folder to see if there is an online-only file, by the icons shown?

ashcat's avatar
ashcat
Explorer | Level 3
3 years ago

Yes, what I'm saying is that pretty much EVERY file in the folder has both tickbox and cloud icons showing, and they all appear to be online only (e.g. the Mac spacebar Quick Look function doesn't work for them). If helpful I can send a screenshot.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    It shouldn't be possible for files to have both icons on them, unless these are package files which could contain their own hidden subfolders within the file. 

     

    Could you attach a screenshot showing what you're seeing, while hiding any personal names and info. However, showing the file extensions would be helpful. 

    • ashcat's avatar
      ashcat
      Explorer | Level 3
      3 years ago

      Here's a sample folder - they are all like this - all files, including PDFs, JPGs, Word docs have both icons next to them, and are offline.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the screenshot, it's possible that this could happen if you moved to the File Provider version a year ago, and used the context menus to change the syncing status, and then upgraded to Mac OS 13. 

         

        Could you try marking the entire Dropbox folder itself, by right clicking it directly, and choosing either Available offline or Online-only, and let me know how it goes?

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