Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

MountainGram's avatar
MountainGram
Helpful | Level 5
1 year ago

Files not syncing from my Surface

I saved my most recent version of a manuscript on Monday, May 5th before going out of town. It is now May 8th, and the files are not showing up in my Dropbox account. The most recent version I'm seei...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

HI MountainGram, does the file appear in the Dropbox folder on your laptop? Does it have a sync icon on it?

 

A screenshot showing this would help us greatly!

MountainGram's avatar
MountainGram
Helpful | Level 5
1 year ago

Kind of hard to take a screenshot of something that's not there. The files in question aren't showing up aonywhere.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Could you get a screenshot of the files that are appearing on the computer then, since that's where they're not syncing from?

  • MountainGram's avatar
    MountainGram
    Helpful | Level 5
    1 year ago

    I don't know what you want a screenshot of. Sorry.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      "I save the originals to Dropbox via my PC; I'm trying to get them from my Surface, but they're not there."

       

      Where are those files, are they simply missing entirely from all your devices and the Dropbox site?

      • MountainGram's avatar
        MountainGram
        Helpful | Level 5
        1 year ago

        I am out of town; I can't access my PC. Most of my work is done on the PC but saved via Dropbox, and the files are supposed to show up on my Surface, and they usually do. This time, they did not. I can't show you the ones on the PC because it's in Colorado and I'm in Maryland.

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!