Forum Discussion

MountainGram's avatar
MountainGram
Helpful | Level 5
2 years ago

Files not syncing from my Surface

I saved my most recent version of a manuscript on Monday, May 5th before going out of town. It is now May 8th, and the files are not showing up in my Dropbox account. The most recent version I'm seei...
desktop
sync
windows
MountainGram's avatar
MountainGram
Helpful | Level 5
2 years ago

Kind of hard to take a screenshot of something that's not there. The files in question aren't showing up aonywhere.

MountainGram's avatar
MountainGram
Helpful | Level 5
2 years ago

I don't know what you want a screenshot of. Sorry.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    "I save the originals to Dropbox via my PC; I'm trying to get them from my Surface, but they're not there."

     

    Where are those files, are they simply missing entirely from all your devices and the Dropbox site?

    • MountainGram's avatar
      MountainGram
      Helpful | Level 5
      2 years ago

      I am out of town; I can't access my PC. Most of my work is done on the PC but saved via Dropbox, and the files are supposed to show up on my Surface, and they usually do. This time, they did not. I can't show you the ones on the PC because it's in Colorado and I'm in Maryland.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        When you get a chance to send us a screenshot, please let us know, as there should be something affecting the syncing of those files. Either Dropbox desktop application isn't running, or it's paused, or the files aren't located in the Dropbox folder for them to sync.

         

        Keep us posted when you have an update.

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