Forum Discussion

MountainGram's avatar
MountainGram
Helpful | Level 5
2 years ago

Files not syncing from my Surface

I saved my most recent version of a manuscript on Monday, May 5th before going out of town. It is now May 8th, and the files are not showing up in my Dropbox account. The most recent version I'm seei...
desktop
sync
windows
MountainGram's avatar
MountainGram
Helpful | Level 5
2 years ago

Yes to both

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for checking, MountainGram.

 

So, basically, after you uninstall and reinstall the Dropbox app on both devices, things seem to work fine for a while, files syncing, etc., but then the Dropbox icon disappears again and syncing stops, right?

 

If that's the case, I would suggest a more advanced reinstall of the application, to see if that resolves the issue once and for all.

 

Let us know how that works out.

  • MountainGram's avatar
    MountainGram
    Helpful | Level 5
    2 years ago

    This looks very scary/complicated. I'll see if I can have someone more computer savvy around to help before I attempt this on my own.

     

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